APPOINTMENTS
Reception is open from 08:00 to 18:30 Monday to Friday. For appointments outside of these times we operate a self check-in terminal in reception (currently out of use due to Covid-19). We offer a range of appointment times with a mixture of 'book on the day' and a significant number that can be booked up to 8 weeks in advance.
Appointments are available from 07:30 with a GP on Tuesday, Thursday and Friday.
Choosing a Doctor
The practice operates an appointment system. Please telephone the dedicated appointment line. You may request to see the doctor of your choice, but this may mean waiting longer than usual for an appointment. If you wish to be seen sooner you can make an appointment with another healthcare professional.
All patients under 16 years of age should be accompanied by an adult.
Urgent Appointments
Urgent appointments are for patients suffering that day from a serious medical problem that cannot wait for an appointment. We appreciate that at times patients need to be seen the same day due to illness and a member of the Primary Care Team will see you.
South West London Mental Health Support
Urgent Mental Health Support 24/7 Crisis Lines for Children
Telephone Advice
At times patients may feel it's not necessary to make an appointment to see the GP, but may have some concerns regarding immediate health issues. In this instance you can make a request for the GP to telephone you. The receptionist will triage all calls for telephone advice, and take your details. At no time will the GP's discuss medical reports etc., this is only for medical advice.
Waiting Times
The doctor tries to give every patient as much time as he/she needs. However, this could mean that your appointment time may be delayed. You will be informed of major delays. If you no longer require your appointment, then let the surgery know as soon as possible, to enable us to offer this appointment to another patient.
Cancellations
If you are unable to attend you appointment please contact reception as soon as possible to avoid wasting your appointment slot, if we have your mobile number you can reply to your apppointment text reminder to cancel your appointment too without calling the surgery (please give at least 3 hours notice if you are texting to cancel).
Kingston Hospital Patient Portal
Kingston Hospital's Patient Portal is a new online tool created to give patients quick and secure access to view outpatient appointments at Kingston Hospital. If you have received a link to sign up to the portal, you can follow the simple instructions to register for an account and view your appointment letter. The secure online platform means you can receive details of your appointment when it is scheduled, without having to wait for a letter to arrive in the post.
If you have any questions or would like to find out more, you can visit:
