Appointments
Reception is open from 08:00 to 18:30 Monday to Friday.
Appointments are available from 07:30 with a GP on a Thursday and Friday.
Online Appointment Booking
Pharmacies are now offering consultations for 7 conditions: Pharmacy First information Our nearest pharmacies offering this service: Pearcare Pharmacy and Paydens Pharmacy Surbiton Health Centre. Please contact the pharmacy first service before contacting your GP for these conditions.
The short online form below is the quickest and simplest way for the majority of our patients to access our clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours and request the forms can be submitted from 6am on week days and will be read up until 2pm. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. Please contact 111 during out of hours or 999 if this is an emergency.
As an alternative you will be able to book an appointment via the NHS app.
Request an Appointment
Please note when speaking with our reception team to request a GP appointment, the doctors have asked the receptionists to find out the nature of your medical issue to determine who will be the most suitable person for you to see or speak to.
Choosing a Doctor
The practice operates an appointment system. Please telephone the dedicated appointment line. You may request to see the doctor of your choice, but this may mean waiting longer than usual for an appointment. If you wish to be seen sooner you can make an appointment with another healthcare professional.
All patients under 16 years of age should be accompanied by an adult.
Cancelling Appointments / Failure to Attend Appointments
You can now cancel your appointment using the automated telephone system by dialling 020 8390 9996 and select option 1. If we have your mobile number and you have received a text reminder you can use this to reply and cancel your appointment, please allow 3 hours prior to your appointment if using the text cancellation
Please read our policy on non-attendance of appointments at Langley Medical Practice Did Not Attend Policy (Word document)
Urgent Appointments
Urgent appointments are for patients suffering that day from a serious medical problem that cannot wait for an appointment. We appreciate that at times patients need to be seen the same day due to illness and a member of the Primary Care Team will see you.
South West London Mental Health Support
Urgent Mental Health Support 24/7 Crisis Lines for Children
Telephone Advice
At times patients may feel it's not necessary to make an appointment to see the GP, but may have some concerns regarding immediate health issues. In this instance you can make a request for the GP to telephone you. The receptionist will triage all calls for telephone advice, and take your details. At no time will the GP's discuss medical reports etc., this is only for medical advice.
Our GPs may also suggest an appointment with your pharmacy for certain conditions.
Why should I visit my pharmacy?
Waiting Times
The doctor tries to give every patient as much time as he/she needs. However, this could mean that your appointment time may be delayed. You will be informed of major delays. If you no longer require your appointment, then let the surgery know as soon as possible, to enable us to offer this appointment to another patient.
Kingston Hospital Patient Portal
Kingston Hospital's Patient Portal is a new online tool created to give patients quick and secure access to view outpatient appointments at Kingston Hospital. If you have received a link to sign up to the portal, you can follow the simple instructions to register for an account and view your appointment letter. The secure online platform means you can receive details of your appointment when it is scheduled, without having to wait for a letter to arrive in the post.
If you have any questions or would like to find out more, you can visit:
.png){kind=link}