Covid-19 Out of Hours News

Surbiton Health Centre, Ewell Road, Surbiton, Surrey, KT6 6EZ

Email    Tel: 020 8390 9996

Contact Details

ON-LINE APPOINTMENT BOOKING

We are offering a limited number of prebookable telephone appointment slots currently.

The facility offers our patients the opportunity to view online, export or print detailed coded information held in their own records.

Patients over 16 can register at reception and the following online services will be available:

  1. book, view, amend, cancel and print appointments online
  2. order online, view and print a list of repeat prescriptions for drugs, medicines or appliances
  3. view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.

Register or log on to Online Appointments

 

On-line Symptom Checker Service - DoctorLink

We have been looking at how we can improve access to Practice services; DoctorLink is a new online service where you can access advice and appointments on line.

Registration is simple and you can register here:

Register with DoctorLink

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

Proxy Online Access

Patients can now nominate a third party to make or cancel appointments on their behalf.  See our Proxy Access Information Leaflet (Word document). Patients and their proxy can complete the consent form and bring in to the practice along with the proxy user's id. Please note the service will only be available via a PC, it is not available on a laptop, mobile or tablet.

Proxy Consent Form - Adults - (Word document)

Consent to proxy access for parental access (Word document)

Failure to Attend Appointments

Please read our policy on non-attendance of appointments at Langley Medical Practice Did Not Attend Policy (Word document)