FEEDBACK & COMPLAINTS
If you have general feedback whether positive or a maybe a suggestion for the practice, please use our Friends & Family Feedback form on our home page.
We always try to provide the best services possible, but there may be times when you feel this has not happened. We initially try and deal with issues raised at practice level and, if necessary, correct any problems that you have identified, or mistakes that have been made. This does not affect your right to complain to the CCG.
Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you would like to make a complaint or provide feedback, please write to our practice manager, Suzanne Poole. Written complaints are acknowledged within 3 working days and an indication of the anticipated length of time required to provide a full response will be given.
If there is a delay the Practice Manager will update you with the reason for this and she will provide you with a full written response when the investigation is complete.
See our Complaints Leaflet (Word document).
If you wish to make a complaint you can telephone the practice and arrange to speak to the practice manager or, if you wish, you can submit a written complaint directly to the practice manager.