COVID-19 INFORMATION

Covid-19 vaccine - March 2021

We will have an Oxford Astra Zeneca clinic on Thursday 4th March at Langley Medical Practice. Please be aware we will be calling patients in descending age order completing our patients 70 and over and our clinically extremely vulnerable individuals and continuing calls to patients aged 69-65 in Group 5, and Group 6 patients 64 to 30 too. Please familiarise yourself with where you will need to get to by reading the information below.  If you are 70 or above and have not been contacted so far please call the surgery as we may have incorrect contact details for you as we have tried to reach all our patients over 70 now.

If you have been invited to attend an appointment to have a vaccine on 04/03/21 the clinic is expecting you and you are permitted under the lockdown rules to travel as this is considered essential.  

Beware of a fraudster in the Surbiton area, siting he is authorised to give Covid vaccines BBC News Fraudster

In addition we have been made aware of additional scams see the attached information Covid vaccine scams - what to look out for
 

OFFER OF A VACCINE

We are extremely fortunate to be one of the first nations to receive the Covid vaccine. We urge our patients to take the opportunity of a free vaccine when we call you. You will be asked a series of health screening questions before you will be given the appointment. 

South West London CCG have also put together a useful guide for the Kingston area: Kingston Covid vaccine programme
 

HOW THE PROGRAMME WORKS

Patients must wait until we call them even if you have heard from other patients that they've had one but you have still not heard from us, you will be contacted. Being BAME, having cancer treatment, shielding, or being a carer are not exceptions to be vaccinated ahead of other patient age groups.  We will be calling our eldest patients down to patients aged 50 in group 6 in vulnerable age groups.

Supplies of the vaccine are limited, and we have to use what we receive quickly as the vaccine is extremely fragile and can only be used for a number of patients at any one time.  We have to target those at high risk first, which for our programme began with those aged 80 and over. There are challenges in transporting and storing of the vaccine so different arrangements are required for people living in care homes and those who are housebound. All our care homes have now been contacted and a majority of their staff and patients have now been vaccinated by us.

9 GP practices in our area have been asked to work together on delivery of the COVID-19 vaccination programme. We have been instructed that we should deliver the vaccinations at a local ‘hub’, which needs to be large enough to support expected high numbers of patients every day later in the vaccination programme, whilst maintaining social distancing.

Please visit the link below for further information about how the vaccine programme is being rolled out:

Why do I have to wait for my covid-19 vaccine
 

HOW YOU WILL BE CONTACTED

You will be telephoned any time from 9am Monday to Saturday. We are required to book patients in as soon as we receive a delivery date. If a patient does not pick up our call on the contact number we hold for them, the directive is to move onto calling the next patient on the practice register. If you have not provided us with a mobile number you can update your contact details on your online account or you can email us asap to SWLCCG.LMP@nhs.net, as we will try to call both your landline and mobile phone.

We will not leave a voicemail as most calls are being made remotely by a separate team and there is no facility for you to call them back, so please be aware the call may show up as a withheld number.

Please do not call the surgery asking if you missed our call, the practice receptionists will not know. We will try you again when we receive our next delivery.

Our surgery phonelines must be kept free to take calls for patients who need the services we are offering at our practice. The government has stipulated you have to wait to hear from NHSE or your practice.

We are now trialling small numbers of text messages to invite you to book in at Langley Medical Practice for an Oxford AZ or Orchard Surgery for a Pfizer but it will be clearly identified in the message with one of the practice details and nothing about payments, card details verifying your home address etc will be asked for so do not click the link if you are asked for any personal information, you will only be asked to click a link to select an appointment time.

WHICH VACCINE WILL I BE HAVING?

We will receive the Pfizer and Astra Zeneca vaccine.  It will not be possible to choose which vaccine you receive as we are not in control of the supplies delivered from NHS England. 
 

HOW MANY DOSES WILL I HAVE?

You require 2 doses of the same vaccine (2 x Pfizer or 2 x Astra Zeneca). NHS England and the Joint Committee on Immunisation and Vaccination guidance is for both vaccines to be given at 12 week intervals.  You can read more about this and the vaccination programme in general here:

Coronavirus vaccine

Covid-19 vaccine - what to expect after given the vaccine

 

WHERE YOU WILL BE GOING FOR THE VACCINE

The Pfizer vaccine is offered at Orchard Practice, Orchard Gardens, Chessington, KT9 1AG is the designated hub site. Here is the Orchard Practice site details and map Orchard Surgery Address and Map

The K2 bus stops right outside.

We understand that this is further for our patients to travel so may be challenging but again we had no other option in the timescales given to find a suitable site that was closer. Regrettably, we cannot offer any transport for you to get there. You will need to organise getting to the site yourself. There is some free on street parking, although it is limited.

Surbiton Health Centre cannot be used for the Pfizer vaccine due to the delivery and storage constraints, however we are now receiving supplies from February of the Oxford Astra Zeneca vaccine, and will be given at Langley Medical Practice, Surbiton Health Centre, Ewell Rd, Surbiton KT6 6EZ.
 

Q & A's

What do I do if I am housebound?

We have nearly completed vaccinating our housebound patients. Be careful of anyone inpersonating that they have been employed to come and give you vaccine. It will be given to you by someone who you know from the practice. Do not give any money over to anyone, all Covid vaccines are free on the NHS and you are not required to hand over any money in advance.

Please keep an eye on this website for more updates. 
 

Registered and upaid Carers

If you are a registered or primary carer, you may be eligible to join category 6 group for vaccination. You can check with our reception team if you are noted in category 6 on your patient record. If you are listed as category 6 please note we have a large cohort of patients in this group and this will take some time, so you will be contacted when it is your turn. If you are not recorded as a carer you can write in to the practice email to confirm details who you are looking after and in what capacity and we will review your request and get back to you. 
 

I can't attend my appointment or have become unwell, what do I do?

If you miss your appointment or are unable to attend either of your doses, please contact Langley Medical Practice as soon as possible to re-arrange.  The practice may not be able to give you a second appointment straight away, but will contact you once further appointments are available. If you are cancelling on the day of the covid vaccine clinic and it is outside of the practice opening hours you cannot call anyone. You can email SWLCCG.LMP@nhs.net although the email address is not officially manned at weekends so it may not be picked up.  
 

I am a frontline worker/healthworker when will I get vaccinated?

If you are a school worker or a private health worker you cannot be vaccinated in this present wave. However, you can email us at this stage to update us with your occupation, so we can code your medical record ready for when we get the NHSE directive to invite you. 
 

COMPLAINTS & CONCERNS

Any concerns or complaints patients have regarding this programme, we advise that you write directly to NHSE as practice nor the hub have any  control over the rolling out of the vaccine. Their details can be found in the following link;

NHS England contact us / complaints

 

 

Wuhan Novel Coronavirus (COVID-19)

What to do if you have symptoms?

  • a high temperature (of 37.8 degrees centigrade or higher)
  • a new continuous cough
  • Loss of smell and/or taste

We recommend you have a test to see if you have COVID-19 if you have the above symptoms – go to testing to arrange.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 10 days.

Please do not visit Langley Medical Practice, do not go to a pharmacy or hospital.  Stay indoors, avoid close contact with people, stay at least 3 steps apart from people, wash your hands for at least 20 seconds regularly, and do not contact NHS 111 to tell them you are staying at home.  COVID-19 stay at home guidance

If your symptoms worsen after 7 days contact NHS 111 online

We are unable to issue "sick" notes to employers for patients self-isolating. Please follow the attached guidelines for more information. Patients can complete either one of the following: 111 nhs isolation note or Letter for Employer

Track and Trace NHS App

Latest information on Coronavirus COVID-19

Travel advice

 

Appointments at the surgery are now being booked by a doctor after talking with you over the phone first.

Reception will allocate you to a GP who will call you back.This will be either in the morning OR afternoon.

We are now seeing patients by invitation only for appointments with GPs or nurses such as Diabetes, Asthma, NHS Health Checks, audiograms, ear syringing, travel vaccinations, cryotherapy and minor surgery, 24 hour blood pressure monitoring, and blood testing. We are not currently offering Spirometry testing.

If you have been booked in to see a nurse, GP or our phlebotomist, please attend Surbiton Health Centre wearing a face covering.

Managing Long Term Conditions during COVID-19 

There is some useful information on accessing patient services, and in addition managing your medicines and applicances during the COVID-19 pandemic.

Patient information FAQs for face to face appointments at Langley Medical Practice

The NHS have produced a useful website for patients continuing to recover from Covid-19 Your Covid Recovery
 

Face Coverings

From 8th August 2020 patients are required to wear a face covering when entering a GP Practice as well as a business or shop.

Government guidance on face coverings

This is in addition to wearing one on Public Transport which has been mandatory for some time now.

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit Mask Exemption Cards and download a card to show if asked why you are not wearing one.

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please use the link above for more information.


South West London CCG

There have been a lot of changes put in place to Keep You Safe when you visit your GP practice in YOUR BOROUGH. Watch this short video to see what’s changed, what’s different and how we are trying to #KeepYouSafeSWL

Kingston

 

 

 

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