Covid-19 vaccine update

Our next second vaccine clinic for Oxford Astra Zeneca will be on Thursday 13th May, and our next Pfizer second vaccine clinics will be on Tuesday 18th and Wednesday 19th May. All patients 50 and over are welcome to call us as well as any patients in the clinically extremely vulnerable and vulnerable categories if you have not yet had your first covid vaccination.  We have tried to contact all patients 50 and over to offer a first vaccine, please call the surgery if you have not heard from us as we may have incorrect contact details. 

If you have been invited to attend an appointment to have a vaccine the clinic will be expecting you and you are permitted under the lockdown rules to travel as this is considered essential.  

We have been made aware of various scams see the attached information Covid vaccine scams - what to look out for

PATIENTS aged 40-49

Patients in this age group who have received a text via the NHS app or a letter are recommended to book via the NHS app or phone 119. We do not have first vaccination clinics available to offer appointments. 



We urge our patients to take the opportunity of a free vaccine when we call you. You will be asked a series of health screening questions before you will be given the appointment. 

South West London CCG have also put together a useful guide for the Kingston area: Kingston Covid vaccine programme

Public concerns related to AZ Vaccine (07.04.21)

Is it safe to have the AstraZeneca Covid-19 vaccine when some European countries paused its roll out?

The benefits of vaccination continue to outweigh any risks.

The MHRA’s scientific review of UK reports of extremely rare. The evidence to date does not suggest that the COVID-19 Vaccine AstraZeneca causes venous thromboembolism without a low platelet count.

By 31 March 20.2 million doses of the COVID-19 Vaccine AstraZeneca had been given in the UK meaning the overall risk of these blood clots is approximately 4 people in a million who receive the vaccine.

If you are over 30 or have an underlying health condition, the benefits of having the AstraZeneca covid-19 vaccination far outweigh the risks and you should still get both the first and second doses, if not already.

If you are under 30 and have already had the first AstraZeneca dose without any serious side effects, you should still get the second.

Vaccines are the best way to protect people from COVID-19 and have already saved thousands of lives. Everyone should continue to get their vaccination when asked to do so unless specifically advised otherwise.

Read the latest Medicines and Healthcare products Regulatory Agency (MHRA) guidance -Latest from MHRA
More information regarding the Covid vaccination programme can be found at uk/CovidVaccination

Patient information leaflet about blood clotting


We are getting increasing calls and emails from patients who have been seen elsewhere asking to be seen at the practice for their second vaccine, or asking to have their vaccine recall date brought forward. Please understand the the list of patients seen for their first appointment has to be mirrored for the second appointment, so we will only have enough vaccines for this list. Therefore you will need to be seen in the same location as your first vaccine, we can only offer second vaccines to patients we booked at Orchard Surgery or at Langley Medical Practice and will decline requests if you were seen elsewhere for your first vaccine. 

Patients seen on 4th, 5th and 10th March are now being contacted for their second AZ vaccine on 13th May.

Patients who had their Pfizer vaccine on 26th February, will be seen on Tuesday 18th and Wednesday 19th May for their second vaccine at Orchard Surgery. We will telephone patients to arrange an appointment.


Patients must wait until we call them even if you have heard from other patients that they've had one but you have still not heard from us, you will be contacted. Being BAME, having cancer treatment, shielding, or being a carer are not exceptions to be vaccinated ahead of other patient age groups.  We will be calling our eldest patients down to patients aged 50 in group 6 in vulnerable age groups.

Supplies of the vaccine are limited, and we have to use what we receive quickly as the vaccine is extremely fragile and can only be used for a number of patients at any one time.  We have to target those at high risk first, which for our programme began with those aged 80 and over. There are challenges in transporting and storing of the vaccine so different arrangements are required for people living in care homes and those who are housebound. All our care homes have now been contacted and a majority of their staff and patients have now been vaccinated by us.

9 GP practices in our area have been asked to work together on delivery of the COVID-19 vaccination programme. We have been instructed that we should deliver the vaccinations at a local ‘hub’, which needs to be large enough to support expected high numbers of patients every day later in the vaccination programme, whilst maintaining social distancing.

Please visit the link below for further information about how the vaccine programme is being rolled out:

Why do I have to wait for my covid-19 vaccine


You will be telephoned any time from 9am Monday to Saturday. We are required to book patients in as soon as we receive a delivery date. If a patient does not pick up our call on the contact number we hold for them, the directive is to move onto calling the next patient on the practice register. If you have not provided us with a mobile number you can update your contact details on your online account or you can email us asap to, as we will try to call both your landline and mobile phone.

We rarely leave a voicemail as most calls are being made remotely by a separate team and there is no facility for you to call them back, so please be aware the call may show up as a withheld number.

Please do not call the surgery asking if you missed our call unless we have left a message, the practice receptionists will not know. We will try you again when we receive our next delivery.

Our surgery phonelines must be kept free to take calls for patients who need the services we are offering at our practice. The government has stipulated you have to wait to hear from NHSE or your practice.

We are sending small numbers of text messages to invite you to book in at Langley Medical Practice for an Oxford AZ or Orchard Surgery for a Pfizer but it will be clearly identified in the message with one of the practice details and nothing about payments, card details verifying your home address etc will be asked for so do not click the link if you are asked for any personal information, you will only be asked to click a link to select an appointment time.


We will receive the Pfizer and Astra Zeneca vaccine.  It will not be possible to choose which vaccine you receive as we are not in control of the supplies delivered from NHS England. We have not been informed we will receive any Moderna vaccines.


You require 2 doses of the same vaccine (2 x Pfizer or 2 x Astra Zeneca). NHS England and the Joint Committee on Immunisation and Vaccination guidance is for both vaccines to be given within 12 week intervals.  You can read more about this and the vaccination programme in general here:

Coronavirus vaccine

Covid-19 vaccine - what to expect after given the vaccine



The Pfizer vaccine is offered at Orchard Practice, Orchard Gardens, Chessington, KT9 1AG is the designated hub site. Here is the Orchard Practice site details and map Orchard Surgery Address and Map

The K2 bus stops right outside.

We understand that this is further for our patients to travel so may be challenging but again we had no other option in the timescales given to find a suitable site that was closer. Regrettably, we cannot offer any transport for you to get there. You will need to organise getting to the site yourself. There is some free on street parking, although it is limited.

Surbiton Health Centre cannot be used for the Pfizer vaccine due to the delivery and storage constraints, however we are now receiving supplies from February of the Oxford Astra Zeneca vaccine, and will be given at Langley Medical Practice, Surbiton Health Centre, Ewell Rd, Surbiton KT6 6EZ.

Q & A's

What do I do if I am housebound?

We have nearly completed vaccinating our housebound patients for second vaccines. Be careful of anyone inpersonating that they have been employed to come and give you vaccine. It will be given to you by someone who you know from the practice. Do not give any money over to anyone, all Covid vaccines are free on the NHS and you are not required to hand over any money in advance.

Please keep an eye on this website for more updates. 

Registered and upaid Carers

If you are a registered or primary carer, you may be eligible to join category 6 group for vaccination. You can check with our reception team if you are noted in category 6 on your patient record. If you are listed as category 6 please note we have a large cohort of patients in this group and this will take some time, so you will be contacted when it is your turn. If you are not recorded as a carer you can write in to the practice email to confirm details who you are looking after and in what capacity and we will review your request and get back to you. 

I work in a school/early years setting – am I eligible as a social care worker?

The vast majority of people working in school and early years settings are not classed as a frontline health or social care worker. To qualify under this criteria you need to be providing face to face care or support to children or adults who are clinically extremely vulnerable to Covid-19. In most cases people who are eligible under this group should have been contacted directly by their employer and been given a letter to say they are eligible.  

I can't attend my appointment or have become unwell, what do I do?

If you miss your appointment or are unable to attend either of your doses, please contact Langley Medical Practice as soon as possible to re-arrange.  The practice may not be able to give you a second appointment straight away, but will contact you once further appointments are available. If you are cancelling on the day of the covid vaccine clinic and it is outside of the practice opening hours you cannot call anyone. You can email although the email address is not officially manned at weekends so it may not be picked up.  

I am a frontline worker/healthworker when will I get vaccinated?

If you are a school worker or a private health worker you cannot be vaccinated in this present wave. However, you can email us at this stage to update us with your occupation, so we can code your medical record ready for when we get the NHSE directive to invite you. 


Any concerns or complaints patients have regarding this programme, we advise that you write directly to NHSE as practice nor the hub have any  control over the rolling out of the vaccine. Their details can be found in the following link;

NHS England contact us / complaints



Wuhan Novel Coronavirus (COVID-19)

What to do if you have symptoms?

  • a high temperature (of 37.8 degrees centigrade or higher)
  • a new continuous cough
  • Loss of smell and/or taste

We recommend you have a test to see if you have COVID-19 if you have the above symptoms – go to testing to arrange.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 10 days.

Please do not visit Langley Medical Practice, do not go to a pharmacy or hospital.  Stay indoors, avoid close contact with people, stay at least 3 steps apart from people, wash your hands for at least 20 seconds regularly, and do not contact NHS 111 to tell them you are staying at home.  COVID-19 stay at home guidance

If your symptoms worsen after 7 days contact NHS 111 online

We are unable to issue "sick" notes to employers for patients self-isolating. Please follow the attached guidelines for more information. Patients can complete either one of the following: 111 nhs isolation note or Letter for Employer

Track and Trace NHS App

Latest information on Coronavirus COVID-19

Travel advice


Appointments at the surgery are now being booked by a doctor after talking with you over the phone first.

Reception will allocate you to a GP who will call you back.This will be either in the morning OR afternoon.

We are now seeing patients by invitation only for appointments with GPs or nurses such as Diabetes, Asthma, NHS Health Checks, audiograms, ear syringing, travel vaccinations, cryotherapy and minor surgery, 24 hour blood pressure monitoring, and blood testing. We are not currently offering Spirometry testing.

If you have been booked in to see a nurse, GP or our phlebotomist, please attend Surbiton Health Centre wearing a face covering.

Managing Long Term Conditions during COVID-19 

There is some useful information on accessing patient services, and in addition managing your medicines and applicances during the COVID-19 pandemic.

Patient information FAQs for face to face appointments at Langley Medical Practice

The NHS have produced a useful website for patients continuing to recover from Covid-19 Your Covid Recovery

Face Coverings

From 8th August 2020 patients are required to wear a face covering when entering a GP Practice as well as a business or shop.

Government guidance on face coverings

This is in addition to wearing one on Public Transport which has been mandatory for some time now.

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit Mask Exemption Cards and download a card to show if asked why you are not wearing one.

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please use the link above for more information.

South West London CCG

There have been a lot of changes put in place to Keep You Safe when you visit your GP practice in YOUR BOROUGH. Watch this short video to see what’s changed, what’s different and how we are trying to #KeepYouSafeSWL





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