RIGHTS AND RESPONSIBILITY
We attempt to give all patients the best possible treatment whatever their race, age, gender, religion, sexual orientation, social class, appearance, disability, ethnicity, marital status or medical condition. We endeavour to treat all patients with the utmost levels of courtesy and respect in a safe environment. We expect all of our patients to extend the same level of courtesy to all of our staff. We also expect patients to arrive in good time for appointments, and in turn we will try to see you as close to your appointment time as possible.
We will not tolerate:
Using bad language or swearing at practice staff or other service users;
Unnecessarily persistent or unrealistic service demands that cause disruption;
Verbal, non-verbal and environmental slights, snubs and insults which communicate hostile, derogatory or negative messages;
Behaviours that target a person based on their protected characteristic or belonging to a marginalised group. These can be intentional and unintentional and are based on biases (either conscious and unconscious).
We do have the right to review registration with the practice if a patient's behaviour can no longer be tolerated, and may result in de-registration.
This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone
at the time of booking.
We only use clinical staff as chaperones as they have had the appropriate training and have knowledge of the examination or procedure you may be undergoing.
Family and friends are not permitted to act as chaperones as they do not have the knowledge required, nor do they have the necessary training.
Should you wish to see the full chaperone policy, please ask to speak to the Practice Manager.
If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team.